If you are not satisfied with your purchase, you can claim an exchange or refund within 15 days of receipt of your purchase. We will happily exchange for another size, colour, or style, or refund your payment. Please note the following conditions apply:
- All items must be returned in original condition- unwashed, unworn, with all original tags affixed.
- We are unable to accept returns or exchanges for items with swimsuit bottoms unless the original hygiene sticker is left in place.
- You will be liable for the return shipping cost, but exchanges will be sent back to you at no additional cost. Please note that if you would like your exchanged item to be sent by Express shipping, you will need to incur the shipping cost.
- Duties and taxes are not refundable on returned or exchanged items and you may be liable for duties and taxes on the newly exchanged item.
- We recommend that you use insured registered mail for items sent back for return and exchanges, as we cannot accept liability for any items not received.
- All returns will be credited against the original form of payment.
Please email us at firstname.lastname@example.org (include your order number) to obtain a RMA (return merchandise authorization) and return form. This form needs to be included in the return package and mailed within 7 days of receiving your RMA. Your feedback is important to us and we would appreciate you letting us know the reason for the return.
We will send an email to notify you that we have received your returned item once it has been received and inspected
Items Out of Stock
If any items for exchange are out of stock we will contact you with an expected delivery date or offer an exchange for another item. Alternatively a refund will be credited against the original form of payment.